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Revision as of 19:39, 21 September 2023 by Matt.lashley (talk | contribs) (Created page with "<noinclude> =Facebook Messenger Supported Capabilities= </noinclude> {{BPCC}}'s omnichannel platform supports sending many content types in messages. The supported content ty...")
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Facebook Messenger Supported Capabilities
Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for Facebook Messenger include:
| Content/Capability | Support | Note |
|---|---|---|
| Audio attachment | x | receive only, send - not supported |
| Arbitrary attachment | x | |
| Contact | ||
| Delivery notification | x | |
| Emoji | x | as Unicode symbols |
| HTML content | ||
| Image | x | up to 25MB |
| Initiate outbound session | x | yes, within a 24-hour window |
| Location | ||
| Quick-reply buttons | x | |
| Read notification | x | |
| Sticker | ||
| Text message | x | up to 2k characters |
| Typing notification | x | |
| URL | x | sent as text and received as a clickable link in messenger client |
| Video attachment | x | up to 25MB |