From Bright Pattern Documentation
Facebook Messenger Supported Capabilities
Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for Facebook Messenger include:
| Content/Capability | Support | Note |
|---|---|---|
| Audio attachment | x | receive only, send - not supported |
| Arbitrary attachment | x | |
| Contact | ||
| Delivery notification | x | |
| Emoji | x | as Unicode symbols |
| HTML content | ||
| Image | x | up to 25MB |
| Initiate outbound session | x | yes, within a 24-hour window |
| Location | ||
| Quick-reply buttons | x | |
| Read notification | x | |
| Sticker | ||
| Text message | x | up to 2k characters |
| Typing notification | x | |
| URL | x | sent as text and received as a clickable link in messenger client |
| Video attachment | x | up to 25MB |