From Bright Pattern Documentation
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Agent Docs
The following documentation applies to agents working in Bright Pattern Contact Center version 5.3.
General
Frequently Asked Questions
Browse real questions (organized by topic) asked by Bright Pattern customers and clients.
Reference and How-To
Agent Guide
The Agent Guide provides instructions for using the Bright Pattern Contact Center Agent Desktop application to perform various telecommunication and customer service tasks.
Agent Desktop Helper Application
In order to use functions such as softphone and screen pop on your Agent Desktop, you'll need to download and enable the Agent Desktop Helper Application.