• 5.19 • 5.3 • 5.8

Get Metadata

Gets the metadata of a recording.

URL

http[s]://<host>:<port>/admin/ws/t/<tenant_url>/recordings/metadata?giid=<GIID>&stepid=<stepId>

HTTP Method

GET

Body

Empty

Result

JSON object

Example

{
"Start Time":"08/10/2017 10:18:32 AM PDT -07:00",
"Agent loginId":null,
"Agent First Name":null,
"Agent Last Name":null,
"Customer phone":"3001",
"Direction":"INBOUND",
"Service":null,
"Disposition":null,
"Notes":"",
"Voice Signature":"0",
"Flagged":"0",
"Talk Time":"0:23",
"RecordingId":"20170810101832_3001_A3BF72D5E65846F1A2387CA11F7AD4ED.wav",
"Global Interaction ID":"F663B850-6FC4-4B5E-9DC4-69E62FADD0E4",
"Review URL":"https://example.com/admin?giid=40C6CA6E-98E2-4116-86EF-925883CFFE36&stepId=A3BF72D5-E658-46F1-A238-7CA11F7AD4ED",
"Screen Recording":"0"
}

Response Codes

Code	Description
200	Success
401	Authentication failed
403	User authenticated, but does not have sufficient privileges
404	File not found