• 5.19 • 5.2 • 5.3 • 5.8

Workflow Builder Reference Guide

Introduction

• Purpose
• Audience

Workflow Builder Application

• Workflow Builder Overview

Workflow Blocks

• Assign Case to Agent
• Bright Pattern Search Object
• Comment
• DB Execute
• EMail
• Exception Handler
• Exit
• Fetch URL
• Get Next Record
• Get User Configuration
• Goto
• If
• Internal Message
• Log
• RightNow Create Object
• RightNow Search
• RightNow Select Account
• RightNow Update Object
• Salesforce.com Delete
• Salesforce.com Insert
• Salesforce.com Search
• Salesforce.com Select Account
• Salesforce.com Update
• Send Message+
• ServiceNow Create Object
• ServiceNow Search
• ServiceNow Select Account
• ServiceNow Update Object
• Set Variable
• Start Another Workflow
• Transfer Case to Service
• Wait
• Wait+
• Zapier Invoke Zap
• Zapier Select Account
• Zendesk Create Object
• Zendesk Search
• Zendesk Select Account
• Zendesk Update Object

Variable and Expressions

• Variables
• String Expressions
• Integer Expressions
• Floating Point Expressions
• Built-In Functions