From Bright Pattern Documentation
Microsoft Teams Supported Capabilities
Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for Microsoft Teams include:
| Content/Capability | Support | Note |
|---|---|---|
| Audio attachment | ||
| Arbitrary attachment | x | Agents are able to receive attachments. |
| Contact | ||
| Delivery notification | ||
| Emoji | Agents receive reactions as verbal expressions in text messages. For example, if the user reacts to a message with a "Thumbs Up", the agent will receive a text message like "[username] liked [message]" | |
| HTML content | ||
| Image | x | |
| Initiate outbound session | ||
| Location | ||
| Quick-reply buttons | x | |
| Read notification | ||
| Sticker | x | Stickers are received as a png image. |
| Text message | x | |
| Typing notification | ||
| URL | x | |
| Video attachment |