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ServiceNow Integration Guide

Introduction

• Purpose
• About
• Audience

Configuration

• Prerequisites
• ServiceNow Integration Configuration
• ServiceNow Integration Configuration for Manual Installation
• ServiceNow Integration Configuration for Saving Activity History
• Upgrading Your ServiceNow Integration to Comm Widget 2.0

Scenarios and Automation Templates

• Accessing ServiceNow Data from Scenarios
• Configuration
• Scenario Blocks
• Automation Templates

Features and Usage

• Integrated Agent Desktop
• Softphone and Click-to-Call
• Activity
• Data Privacy Notice