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About
The Microsoft Dynamics 365 Integration Guide provides detailed instructions for setting up your Bright Pattern Contact Center solution to function in an integrated manner with your Microsoft Dynamics 365 applications. Integration configuration provides your contact center with single sign-on, Dynamics 365 data-driven interaction routing, screen-pop, activity history, and click-to-call functions.
Microsoft Dynamics 365 is a cloud customer relationship management (CRM) solution running on Microsoft Azure. Dynamics 365 uses a suite of business applications connected through a common Microsoft cloud platform to provide insights into a business’s customers, interactions, and operations.
This guide provides everything you need to configure integration:
- Configuration steps
- Integration account setup instructions
- Usage in scenarios
- Examples
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