• 5.19 • 5.3 • 5.8

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Microsoft Dynamics 365 Integration Guide

Introduction

• About
• Audience
• Web API

Configuration

• Overview
• Prerequisites
• Configuration Section A: Enable Scenarios and Access to Dynamics 365
• Configuration Section B: Enable Agent Desktop Integration
• How to Add an Integration Account in Bright Pattern

Usage in Scenarios

• Overview
• Contact Identification and Screen Pop

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