提供: Bright Pattern Documentation
• English
必須条件
ServiceNow統合には、Bright PatternコンタクトセンターとServiceNowシステムの両方に対する管理者レベルのアクセス権が必要です。
Roles and Privileges
In addition to access to all regular agent functions, you must have the privilege Use ServiceNow. This privilege is granted by your system administrator via the Contact Center Administrator application in Configuration > Users & Teams > Roles, as shown. For more information, see the Contact Center Administrator Guide, sections Roles and Privileges.
Software Versions
For all types of integration described in this guide, Bright Pattern Contact Center version 3.16 or later is required.
For all types of integration described in this guide, the latest version of ServiceNow is required.