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• 5.19 • 5.3 • 5.8

AIとボット

AIとボットチュートリアルでは、機能的なチャットボットを作成してコンタクトセンターサービスに統合する方法について、手順を追って説明します。

Learn how to create chatbots, configure chatbot integration, and how to get your Bright Pattern scenarios to work with your integrated chatbots.

For more information about using the Contact Center Administrator application, see all Tutorials for Admins.

Tutorials

Bot Creation

• How to Create an Amazon Lex Bot
• How to Create a Watson Assistant

Integration Account Configuration

• How to Add a Bot or Chat Suggestions Engine
• Set up an Alterra Integration Account
• Set up an AWS Lex Integration Account
• Set up a Watson Assistant Integration Account

Putting It All Together in Bright Pattern

• How to Integrate Bots with Chat< 前へ