Chat Widget Configuration Guide Contact Center Administrator Guide ... Mobile API Plugin for Appery.io Tutorial Mobile/Web API Specification ...

How to Create a Chat Scenario That Uses Bots To use a bot such as Watson Assistant in Bright Pattern chat interactions ...

The ServiceNow Integration Guide is intended for the IT and/or technical personnel responsible for the data infrastructure of the contact centers ...

The Amazon AWS Lambda Integration Guide is intended for the IT and/or technical personnel responsible for the data infrastructure of the contact ...

Unmutes the previously muted voice recording for the current call. Request Syntax unmuteCallRecording(callback); Parameters | Parameter ...

SAML 2.0 Single Sign-On Integration Guide Introduction About Audience Prerequisites ADFS Installing ADFS on Windows Server 2012 ADFS Console Setup ...

The Microsoft Dynamics 365 Integration Guide is intended for the IT/technical personnel responsible for the data infrastructure of the contact ...

First Text is the field for adding a person's first name on a ... Note: This control is supported in version 5.x for forms created in ...

Title Text is the field for adding a person's first name on a ... Note: This control is supported in version 5.x for forms created in ...

Agent Management How to Change an Agent's State How to Continuously Monitor Agents How to Grade Calls in Progress How to Monitor Agent Screens ...

For the period when screen recording is paused, the recording will contain a static snapshot of the desktop at the moment when pause was applied. ...

Delete SMS Account This method deletes an SMS account with name . Request Response :/configapi/v2/selfservice/smsaccount/ |- | Method ...

Sets the disposition for the current interaction to the value corresponding to the alphanumeric code specified for this disposition. ...

Formatting Rules Directives are case sensitive. Separate a directive from its parameters with a colon or whitespace. Separate multiple parameters ...

Mobile App Supported Platforms iOS OS Versions 14.7 and later Devices All iPhone models [with the above iOS version] except the following models: ...

you to configure single sign-on (SSO) functionality for Bright Pattern’s Agent Desktop and Contact Center Administrator applications. ...

Stops voice recording for the current call. Note that prior to Bright Pattern Contact Center version 3.8, this method was called stopCurrentCallRecording ...

Events Overview Agent Login onAgentLogin(callback) Agent Status onStatusChange(callback) Call Flow addInteractionRenderedHandler(callback) ...

Events Overview Agent Login onAgentLogin(callback) Agent Status onStatusChange(callback) Call Flow addInteractionRenderedHandler(callback) ...

| Specifies the disposition to be set for the interaction ...