From Bright Pattern Documentation
Jump to: navigation, search
 
 
Line 4: Line 4:
  
 
For [[agent-guide/HowtoWrapUpAfter-callWork|manual completion of interaction while in After-call Work]], use this method for the ''Item'' object:
 
For [[agent-guide/HowtoWrapUpAfter-callWork|manual completion of interaction while in After-call Work]], use this method for the ''Item'' object:
 +
public void complete();
  
::''public void complete();''
+
The following event will be raised when the interaction is completed:
 +
public event ItemCompletedCallback itemCompletedCallback;
  
The following event will be raised when the interaction is completed:
+
Note that the same event will be raised if the interaction is finished automatically (by timeout).
  
::''public event ItemCompletedCallback itemCompletedCallback;''
 
  
Note that the same event will be raised if the interaction is finished automatically (by timeout).
 
  
  
  
  
<center>[[desktop-integration-api-net-version-tutorial/CallStates|< Previous]]  |  [[desktop-integration-api-net-version-tutorial/EnteringDispositionsandNotes|Next >]]</center>
 
 
</translate>
 
</translate>

Latest revision as of 20:14, 13 May 2019

• 5.19 • 5.2 • 5.3 • 5.8

Wrapping Up After-call Work

Depending on the service configuration, agent state may be changed to After-call Work after the call is disconnected.

For manual completion of interaction while in After-call Work, use this method for the Item object:

public void complete();

The following event will be raised when the interaction is completed:

public event ItemCompletedCallback itemCompletedCallback;

Note that the same event will be raised if the interaction is finished automatically (by timeout).



< Previous | Next >