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The Dashboard is an optional display of real-time metrics related to your and your team’s performance (e.g., current number of calls in the service queue). When enabled, it is located in the middle of the application’s status bar (the same bar that is used to display and select your current state). The metrics displayed on your Dashboard will be configured by your contact center administrator. The Dashboard, similar to your supervisor's Wallboard, can help you be mindful of your work and keep a productive pace.

Example of an active Dashboard

Dashboard Metrics

For more information, refer to the full list of Dashboard metrics. Please note: The abbreviations can be renamed by your contact center administrator. If you see an abbreviation in your version of Agent Desktop not listed, please contact your administrator for the correct definition.

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