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< 5.2:Agent-guide
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エージェントデスクトップの便利な機能の一つである コンタクトには、エージェントが参照できる様々な情報が含まれています:

  • A person's contact details
  • Activity history
  • Cases
  • Call recordings
  • Chat transcripts

All information is searchable, enabling you to look up records and contact information, even while handling an active conversation.

Agent Desktop Contacts section overview

How to Access Contacts

The Contacts section of Agent Desktop is accessed by clicking the Contacts icon AD-Contacts-50.png in the main menu.

Upon opening Contacts, you will first see the Search page, which allows you to search all stored contacts in your contact center. From there, you can do the following: