You do not have permission to edit this page, for the following reasons:
- The action you have requested is limited to users in the group: editor.
- This page cannot be updated manually. This page is a translation of the page 5.2:Agent-guide/GeneralInformationAboutConversations and the translation can be updated using the translation tool.
- You must confirm your email address before editing pages. Please set and validate your email address through your user preferences.
You can view and copy the source of this page.