5.2:Agent-guide/HowtoHaveanAudioChat/ja

• 5.2

音声チャットの利用

アクティブなチャットセッション中に、エージェント及びお客様は、チャットと音声を容易に切り替えるため VoIPコール (音声のみ)を利用できます。 ご注意: チャットを通じて音声のみのコールを行うのに、システム管理者があらかじめその設定を行わなければなりません。

To initiate an audio chat with your customer, follow these steps:

1. Click the headset icon , located in your Active Communications List (ACL).
2. If your customer wants to initiate an audio chat, they may click the headset icon . Note: The background color of the button your customers see will vary depending on how your chat widget is configured.
3. To end an audio chat, click on the telephone icon .

Switching from Audio-Only to Video Chat

If both VoIP and video chat are enabled, you may switch between, chat, audio, and video during an active chat session. Note: Video chat must always start as an audio-only chat, with the option to upgrade to video.

To intiate a video chat, follow these steps:

1. Click the headset icon
2. Next, click on the video on button
3. If your customer wants to initiate a video chat, they must first click the headset icon , then the video on button.

For more information on how video chat works, see How to Have a Video Chat

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