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Revision as of 05:06, 13 September 2018 by Marina (talk | contribs) (Created page with "音声チャットを行うには、以下の手順に従ってください:")
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アクティブなチャットセッション中に、エージェント及びお客様は、チャットと音声の切り替えが容易にできるVoIPコール (音声のみ)を利用できます。 ご注意: チャットを通じて音声のみのコールを行うのに、システム管理者があらかじめその設定を行わなければなりません。


  1. Click the headset icon Chat-Widget-VoIP-Button-52.PNG, located in your Active Communications List (ACL).
  2. If your customer wants to initiate an audio chat, they may click the headset icon Chat-Widget-CUSTOMER-VoIP-Call-Button-52.PNG. Note: The background color of the button your customers see will vary depending on how your chat widget is configured.
  3. To end an audio chat, click on the telephone icon Chat-Widget-End-Call-Button-52.PNG.

Switching from Audio-Only to Video Chat

If both VoIP and video chat are enabled, you may switch between, chat, audio, and video during an active chat session. Note: Video chat must always start as an audio-only chat, with the option to upgrade to video.

To intiate a video chat, follow these steps:

  1. Click the headset icon Chat-Widget-VoIP-Button-52.PNG
  2. Next, click on the video on Chat-Widget-Video-ON-Button-52.PNG button
  3. If your customer wants to initiate a video chat, they must first click the headset icon Chat-Widget-CUSTOMER-VoIP-Call-Button-52.PNG, then the video on Chat-Widget-CUSTOMER-Video-ON-Button-52.PNG button.

For more information on how video chat works, see How to Have a Video Chat

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