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(Created page with "5.2:エージェントガイド/着信の拒否")
 
(Created page with "=着信の拒否l= 原則として、別のインタラクション処理中にサービスコールへの応答が不可能な場合、 agent-guide/HowtoMakeYourselfNotRead...")
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= How to Reject an Incoming Call=
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=着信の拒否l=
Typically, you will indicate your temporary unavailability to receive service calls by [[agent-guide/HowtoMakeYourselfNotReady|changing your state to ''Not Ready'']] while handling a previous interaction. However, if a call was delivered to your desktop before you had a chance to make yourself ''Not Ready,'' you have an option to reject this call.
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原則として、別のインタラクション処理中にサービスコールへの応答が不可能な場合、 [[agent-guide/HowtoMakeYourselfNotReady|''対応不可''への切り替え]]をご利用いただけます。 但し、 ''対応不可''への切り替えの前に着信が入ってしまった場合、その着信の拒否機能がご利用できます。
  
 
To reject a call that is ringing at your desktop, click the '''Reject''' button in the [[agent-guide/HowtoAnsweranIncomingCall|call alert pop-up window]].
 
To reject a call that is ringing at your desktop, click the '''Reject''' button in the [[agent-guide/HowtoAnsweranIncomingCall|call alert pop-up window]].

Revision as of 15:41, 29 August 2018

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• 5.2

着信の拒否l

原則として、別のインタラクション処理中にサービスコールへの応答が不可能な場合、 対応不可への切り替えをご利用いただけます。 但し、 対応不可への切り替えの前に着信が入ってしまった場合、その着信の拒否機能がご利用できます。

To reject a call that is ringing at your desktop, click the Reject button in the call alert pop-up window.


Call alert pop-up window


Rejection

If you reject a service call, it may be returned to the service queue to be answered by another agent.

If you reject an internal call, the calling party will get the busy tone indicating that you are unavailable at the moment.

After rejecting a service call, you will be automatically switched to the Not Ready state. You will receive a clear indication for the reason of being in the Not Ready state and you will have to make yourself Ready manually when you are ready to receive another call.

Note: Rejected service calls will appear in your performance and activity reports.


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