To the customer, the transmitted file will normally appear as a link for a document (or a thumb for a picture). The customer can click the link/thumb to download the file and open it as any regular file on his computer.
The attached document and picture may appear to the customer as shown.
If the customer sends you a document, your Chat Panel will show the file name as a link. Click the link to download the document and open it as any regular file on your computer.
If the customer sends you a picture, it will be displayed as part of your message exchange in the Chat Panel.
If you click the picture, it will appear in a large pop-out window.
If the native size of the picture is larger than the pop-out window, you will be able to adjust the viewing are via zoom controls and/or display the picture in a separate browser tab/window.