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(Created page with "5.2:エージェントガイド/電子メールワークエリアの概要")
 
(Created page with "=電子メールワークエリアの概要= 処理を行うために選択した電子メールが''アクティブな対話リスト''に含まれている場合、エー...")
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= Overview of the Email Working Area=
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=電子メールワークエリアの概要=
When you have an active email interaction selected for processing in the ''Active Communications List'', the entire ''Context Information Area'' of your Agent Desktop application will be dedicated to processing of that email. Your email working area is divided into three main parts: ''Reading Pane'', ''Reply Editor'', and ''Notes Editor''.
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処理を行うために選択した電子メールが''アクティブな対話リスト''に含まれている場合、エージェントデスクトップアプリケーションの''コンテキスト情報エリア''全体がこの電子メールの処理専用エリアになります。 電子メールワークエリアが以下の3つの部分から構成されています: ''閲覧ウィンドウ'', ''返信エディター'',''ノート・エディター''
  
 
* The ''Reading Pane'' displays the content of the current email that you need to process. The number of the case that this email is part of is displayed above. The ''Reading Pane'' can also show you the history of all previous communications related to this case.
 
* The ''Reading Pane'' displays the content of the current email that you need to process. The number of the case that this email is part of is displayed above. The ''Reading Pane'' can also show you the history of all previous communications related to this case.

Revision as of 05:11, 26 September 2018

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• 5.2 • 5.3 • 5.8

電子メールワークエリアの概要

処理を行うために選択した電子メールがアクティブな対話リストに含まれている場合、エージェントデスクトップアプリケーションのコンテキスト情報エリア全体がこの電子メールの処理専用エリアになります。 電子メールワークエリアが以下の3つの部分から構成されています: 閲覧ウィンドウ, 返信エディター,ノート・エディター
  • The Reading Pane displays the content of the current email that you need to process. The number of the case that this email is part of is displayed above. The Reading Pane can also show you the history of all previous communications related to this case.
  • The Reply Editor is used to compose a reply to the message displayed in the Reading Pane. This area is also used to look for an article in the Knowledge Base that can be used as a template for your email, and to view the notes related to the current email thread.
  • The Notes Editor is used to enter some internal comments regarding the email interaction you are working on that may be of help to other agents who may be working on this case in the future. When you use the Reply Editor to look for a Knowledge Article, the Notes Editor will display the content of the articles that you select for preview.


The email working area


Note: When you look for cases, the Context Information Area will look different. For more information, see section How to Send a Follow-up Email.

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