From Bright Pattern Documentation
< 5.2:Desktop-integration-api-net-version-tutorial
Revision as of 21:22, 8 June 2018 by Tracy (talk | contribs) (Created new topic from branched topic Documentation:ServicePattern:desktop-integration-api-net-version-tutorial:WrappingUpAfter-callWork:5.1)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search
• 5.2 • 5.3 • 5.8

Wrapping Up After-call Work

Depending on the service configuration, agent state may be changed to After-call Work after the call is disconnected.

For manual completion of interaction while in After-call Work, use this method for the Item object:

public void complete();

The following event will be raised when the interaction is completed:

public event ItemCompletedCallback itemCompletedCallback;

Note that the same event will be raised if the interaction is finished automatically (by timeout).



< Previous | Next >
< Previous | Next >