From Bright Pattern Documentation
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<translate>= Agent Docs= | <translate>= Agent Docs= | ||
| − | The following documentation applies to agents working in Bright Pattern Contact Center version 5. | + | The following documentation applies to agents working in Bright Pattern Contact Center version 5.2. |
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== General == | == General == | ||
| − | === [[5. | + | === [[5.2:Whats-new-version-52/Features|What's New in Version 5.2]] === |
| − | Read about the features and enhancements added to Bright Pattern Contact Center in version 5. | + | Read about the features and enhancements added to Bright Pattern Contact Center in version 5.2. |
| − | === [[5. | + | === [[5.2:faq/AboutFAQ|Frequently Asked Questions]] === |
Browse real questions (organized by topic) asked by Bright Pattern customers and clients. | Browse real questions (organized by topic) asked by Bright Pattern customers and clients. | ||
== Reference and How-To == | == Reference and How-To == | ||
| − | === [[5. | + | === [[5.2:agent-guide/Purpose|Agent Guide]] === |
The ''Agent Guide'' provides instructions for using the Bright Pattern Contact Center Agent Desktop application to perform various telecommunication and customer service tasks. | The ''Agent Guide'' provides instructions for using the Bright Pattern Contact Center Agent Desktop application to perform various telecommunication and customer service tasks. | ||
| − | === [[5. | + | === [[5.2:contact-center-administrator-guide/AgentDesktopHelperApplication|Agent Desktop Helper Application]] === |
In order to use functions such as softphone and screen pop on your Agent Desktop, you'll need to download and enable the Agent Desktop Helper Application. | In order to use functions such as softphone and screen pop on your Agent Desktop, you'll need to download and enable the Agent Desktop Helper Application. | ||
Revision as of 18:30, 10 August 2018
Agent Docs
The following documentation applies to agents working in Bright Pattern Contact Center version 5.2.
General
What's New in Version 5.2
Read about the features and enhancements added to Bright Pattern Contact Center in version 5.2.
Frequently Asked Questions
Browse real questions (organized by topic) asked by Bright Pattern customers and clients.
Reference and How-To
Agent Guide
The Agent Guide provides instructions for using the Bright Pattern Contact Center Agent Desktop application to perform various telecommunication and customer service tasks.
Agent Desktop Helper Application
In order to use functions such as softphone and screen pop on your Agent Desktop, you'll need to download and enable the Agent Desktop Helper Application.