From Bright Pattern Documentation
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*[[faq/OutboundCampaigns | Outbound Campaigns]] | *[[faq/OutboundCampaigns | Outbound Campaigns]] | ||
*[[faq/Recordings | Recordings]] | *[[faq/Recordings | Recordings]] | ||
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*[[faq/Scenarios | Scenarios]] | *[[faq/Scenarios | Scenarios]] | ||
*[[faq/Services | Services]] | *[[faq/Services | Services]] | ||
Latest revision as of 21:43, 30 March 2021
Frequently Asked Questions
Introduction
Agent Desktop
- After Call Work
- Agent Desktop Helper Application
- Not Ready
- Outbound Calls
- Queue
- Rejecting Calls
- Selecting Services
- Voicemail
Contact Center Administrator
- Blended Voice
- Callback
- Caller ID
- Email SMTP Settings
- Exporting Recordings
- Help Screens
- Hold Music
- Outbound Campaigns
- Recordings
- Scenarios
- Services
- Skills
- Supervisors
- Users
- Virtual Queue Configuration
Reporting
- Aux Codes
- Customizing Reports
- Dispositions
- Interaction Records
- Interpreting Reports
- Metrics
- Removing Users from Reports
- Report Access
- Report Execution Error
- Reporting Database
- Reviewing Scenario Steps
- Scheduled Reports
- Which Report to Use
Scenario Builder
Video Tutorials