From Bright Pattern Documentation
< 5.2:Faq
| Line 2: | Line 2: | ||
== What format can be used for hold music? == | == What format can be used for hold music? == | ||
| − | Bright Pattern currently supports .WAV files in the following format: G.711 μ-law mono 8 KBPS format. | + | Bright Pattern currently supports .WAV files in the following format: G.711 μ-law mono 8 KBPS format. The volume settings can be changed only for .WAV files in uncompressed PCM 16-bit format. |
Hold music is uploaded in the Contact Center Administrator application, section [[contact-center-administrator-guide/AudioTreatments|Audio Treatments]]. | Hold music is uploaded in the Contact Center Administrator application, section [[contact-center-administrator-guide/AudioTreatments|Audio Treatments]]. | ||
Latest revision as of 17:43, 10 February 2021
Hold Music
What format can be used for hold music?
Bright Pattern currently supports .WAV files in the following format: G.711 μ-law mono 8 KBPS format. The volume settings can be changed only for .WAV files in uncompressed PCM 16-bit format.
Hold music is uploaded in the Contact Center Administrator application, section Audio Treatments.