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This guide is intended primarily for professionals responsible for the design, development, and testing of custom applications and reports in your contact center.
 
This guide is intended primarily for professionals responsible for the design, development, and testing of custom applications and reports in your contact center.
  
Readers are expected to be have experience with relational databases and reporting tools, as well as a solid understanding of contact center operations and resources that are involved in such operations.
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Readers are expected to have experience with relational databases and reporting tools, as well as a solid understanding of contact center operations and resources that are involved in such operations.
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Latest revision as of 21:37, 3 August 2018

• 5.2 • 5.3 • 5.8

Audience

This guide is intended primarily for professionals responsible for the design, development, and testing of custom applications and reports in your contact center.

Readers are expected to have experience with relational databases and reporting tools, as well as a solid understanding of contact center operations and resources that are involved in such operations.



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