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Before you can begin work, you must first make sure you have the following:
 
Before you can begin work, you must first make sure you have the following:
* Ability to log in with username and password
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* Ability to [[Agent-guide/Setup/LoggingIn |  log in]] with username and password
  
* Understanding of which phone device to select to use upon login
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* Understanding of which [[Agent-guide/Setup/PhoneDevice |  phone device]] to select to use upon login
  
* Agent Desktop Helper Application downloaded and installed, plus any necessary browser extensions to make it work
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* [[Agent-guide/Setup/AgentDesktopHelperApplication |  Agent Desktop Helper Application]] downloaded and installed, plus any necessary browser extensions to make it work
  
* User profile set up with your contact details, including email address if using voicemail
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* [[Agent-guide/Setup/UserProfile |  User profile]] set up with your contact details, including email address if using voicemail
  
* Voicemail enabled
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* [[Agent-guide/Setup/Voicemail |  Voicemail]] enabled
  
 
After you have completed setup, you can move on to the next section of this guide, [[5.3:Agent-guide/Work/WorkingInAgentDesktop |  
 
After you have completed setup, you can move on to the next section of this guide, [[5.3:Agent-guide/Work/WorkingInAgentDesktop |  
 
  Working in Agent Desktop]].
 
  Working in Agent Desktop]].
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Revision as of 18:10, 28 January 2019

Other languages:
English • ‎日本語
• 5.19 • 5.3 • 5.8

Getting Started

In this section of the Agent Guide, you will learn how to log in and set up your Agent Desktop.

Before you can begin work, you must first make sure you have the following:

  • Ability to log in with username and password
  • User profile set up with your contact details, including email address if using voicemail

After you have completed setup, you can move on to the next section of this guide, Working in Agent Desktop.



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