Revision as of 22:03, 9 April 2019

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Ringtones and Alerts

The Ringtones and Alerts setting lets you customize the volume of external chat and preview record notifications and incoming calls.

To customize your volume settings, select Ringtones and Alerts from the settings menu.

Settings

The Ringtone and Alert Volume pop-up window contains volume slider controls for External chat and preview record notifications and Incoming calls. To hear a preview of the volume, click the speaker icon.

Customize your volume settings in Agent Desktop

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 <translate>= Ringtones and Alerts =
-The ''Ringtones and Alerts'' setting lets you customize the volume of various incoming notifications (e.g., chat messages, in queue notifications, etc.). Additionally, the volume level for external phones and softphones may be customized for various phone situations (e.g., incoming calls, call waiting for incoming calls while talking, etc.).
+The ''Ringtones and Alerts'' setting lets you customize the volume of external chat and preview record notifications and incoming calls.
+To customize your volume settings, select ''Ringtones and Alerts'' from the settings menu.
@@ Line 6: / Line 8: @@
-To customize your volume settings, select ''Ringtones and Alerts'' from the settings menu; the pop-up window contains volume slider controls for ''External chat and preview record notifications'' and ''Incoming calls''. To hear a preview of the volume, click the '''speaker''' [[File:Volume-Speaker-Icon-53.PNG|26px]] icon.
+The Ringtone and Alert Volume pop-up window contains volume slider controls for ''External chat and preview record notifications'' and ''Incoming calls''. To hear a preview of the volume, click the '''speaker''' [[File:Volume-Speaker-Icon-53.PNG|26px]] icon.

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Revision as of 22:03, 9 April 2019

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Ringtones and Alerts