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< 5.8:Agent-guide‎ | Setup
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• 5.3 • 5.8

Ringtones and Alerts

The Ringtones and Alerts setting lets you customize the volume of external chat and preview record notifications and incoming calls.

To customize your volume settings, select Ringtones and Alerts from the settings menu.


The Ringtone and Alert Volume pop-up window contains volume slider controls for External chat and preview record notifications and Incoming calls. To hear a preview of the volume, click the speaker Volume-Speaker-Icon-53.PNG icon.

Customize your volume settings in Agent Desktop

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