From Bright Pattern Documentation
| Line 9: | Line 9: | ||
*[[agent-guide/HowtoEnterDispositionsandNotes | Dispositions and Notes]] | *[[agent-guide/HowtoEnterDispositionsandNotes | Dispositions and Notes]] | ||
*[[agent-guide/HowtoWrapUpAfter-callWork | How to Wrap Up After Call Work]] | *[[agent-guide/HowtoWrapUpAfter-callWork | How to Wrap Up After Call Work]] | ||
| + | Callback Reservation | ||
| + | *[[agent-guide/AboutCallbackReservation | About Callback Reservation]] | ||
Conferences | Conferences | ||
*[[agent-guide/HowtoHostaConference | How to Host a Conference]] | *[[agent-guide/HowtoHostaConference | How to Host a Conference]] | ||
Revision as of 18:47, 29 July 2019
Calls
Accepting/Rejecting Calls
After Call Work and Dispositions
Callback Reservation
Conferences
Consultations and Transfers
Directory
Favorites
Follow-ups
Mute and Hold
Placing Calls
Recording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop Call Recording
- How to Use Prerecorded Messages
- Voice Signatures
Redialing
Sending Numeric Information
Service Queue