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These tutorials provide step-by-step instructions for everything related voice calls: dialing, accepting, transferring, muting, and flagging.
 
These tutorials provide step-by-step instructions for everything related voice calls: dialing, accepting, transferring, muting, and flagging.
  
 +
== Articles ==
 
=== Basic Information ===
 
=== Basic Information ===
 
*[[agent-guide/Tutorials/Calls/Controls | Call Controls]]
 
*[[agent-guide/Tutorials/Calls/Controls | Call Controls]]

Revision as of 21:04, 25 September 2019

Other languages:
English • ‎日本語
• 5.19 • 5.3 • 5.8

Calls Tutorials

These tutorials provide step-by-step instructions for everything related voice calls: dialing, accepting, transferring, muting, and flagging.

Articles

Basic Information

Accepting/Rejecting Calls

After Call Work and Dispositions

Callback Reservation

Conferences

Consultations and Transfers

Directory

Favorites

Follow-ups

Mute and Hold

Placing Calls

Recording and Voice

Redialing

Sending Numeric Information

Service Queue

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