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*[[agent-guide/Tutorials/Cases/Overview |  Overview]]
 
*[[agent-guide/Tutorials/Cases/Overview |  Overview]]
 
Accepting Email
 
Accepting Email
*[[agent-guide/HowtoAcceptanEmail |  How to Accept an Email]]
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*[[Agent-guide/Tutorials/Cases/HowtoAcceptanEmail |  How to Accept an Email]]
 
Creating Cases
 
Creating Cases
*[[agent-guide/HowtoCreateNewCases |  How to Create New Cases]]
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*[[Agent-guide/Tutorials/Cases/HowtoCreateNewCases |  How to Create New Cases]]
 
Follow-ups
 
Follow-ups
*[[agent-guide/HowtoUsePinnedCasestoSendaFollow-upOutboundEmail |  How to Use Pinned Cases to Send a Follow-up Outbound Email]]
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*[[Agent-guide/Tutorials/Cases/HowtoUsePinnedCasestoSendaFollow-upOutboundEmail |  How to Use Pinned Cases to Send a Follow-up Outbound Email]]
*[[agent-guide/HowtoSendaFollow-upOutboundEmail |  How to Use Cases to Send a Follow-up Outbound Email]]
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*[[Agent-guide/Tutorials/Cases/HowtoSendaFollow-upOutboundEmail |  How to Use Cases to Send a Follow-up Outbound Email]]
 
Fonts
 
Fonts
*[[agent-guide/HowtoChangeDefaultEmailFont |  How to Change Default Email Font]]
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*[[Agent-guide/Tutorials/Cases/HowtoChangeDefaultEmailFont |  How to Change Default Email Font]]
 
Handling Email
 
Handling Email
*[[agent-guide/HowtoCloseanEmailwithoutReplying |  How to Close an Email without Replying]]
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*[[Agent-guide/Tutorials/Cases/HowtoCloseanEmailwithoutReplying |  How to Close an Email without Replying]]
*[[agent-guide/HowtoChangeanAssignedEmailService |  How to Change an Assigned Email Service]]
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*[[Agent-guide/Tutorials/Cases/HowtoChangeanAssignedEmailService |  How to Change an Assigned Email Service]]
*[[agent-guide/HowtoComposeaReply |  How to Compose a Reply]]
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*[[Agent-guide/Tutorials/Cases/HowtoComposeaReply |  How to Compose a Reply]]
*[[agent-guide/HowtoTransferanEmail |  How to Transfer an Email]]
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*[[Agent-guide/Tutorials/Cases/HowtoTransferanEmail |  How to Transfer an Email]]
*[[agent-guide/HowtoForwardanEmail |  How to Forward an Email]]
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*[[Agent-guide/Tutorials/Cases/HowtoForwardanEmail |  How to Forward an Email]]
*[[agent-guide/HowtoSendaNewOutboundEmail |  How to Send a New Outbound Email]]
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*[[Agent-guide/Tutorials/Cases/HowtoSendaNewOutboundEmail |  How to Send a New Outbound Email]]
*[[agent-guide/HowtoSaveanEmailasaDraft |  How to Save an Email as a Draft]]
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*[[Agent-guide/Tutorials/Cases/HowtoSaveanEmailasaDraft |  How to Save an Email as a Draft]]
*[[agent-guide/HowtoCopyandPasteImagesintoEmail |  How to Copy and Paste Images into Email]]
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*[[Agent-guide/Tutorials/Cases/HowtoCopyandPasteImagesintoEmail |  How to Copy and Paste Images into Email]]
 
Masking Data
 
Masking Data
*[[agent-guide/HowtoMaskSensitiveData |  How to Mask Sensitive Data]]
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*[[Agent-guide/Tutorials/Cases/HowtoMaskSensitiveData |  How to Mask Sensitive Data]]
 
Print
 
Print
*[[agent-guide/HowtoPrintanEmail |  How to Print an Email]]
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*[[Agent-guide/Tutorials/Cases/HowtoPrintanEmail |  How to Print an Email]]
 
Retrieving Email from Queue
 
Retrieving Email from Queue
*[[agent-guide/HowtoRetrieveanEmailfromtheTeamQueue |  How to Retrieve an Email from the Team Queue]]
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*[[Agent-guide/Tutorials/Cases/HowtoRetrieveanEmailfromtheTeamQueue |  How to Retrieve an Email from the Team Queue]]
*[[agent-guide/HowtoRetrieveanEmailfromYourPersonalQueue |  How to Retrieve an Email from Personal Queue]]
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*[[Agent-guide/Tutorials/Cases/HowtoRetrieveanEmailfromYourPersonalQueue |  How to Retrieve an Email from Personal Queue]]
 
Reviewing Email
 
Reviewing Email
*[[agent-guide/HowtoReviewanIncomingEmail |  How to Review an Incoming Email]]
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*[[Agent-guide/Tutorials/Cases/HowtoReviewanIncomingEmail |  How to Review an Incoming Email]]
  
  

Revision as of 18:42, 9 April 2019