From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | Cases
(Created page with "<translate> = Overview = The Cases and Email section's tutorials explain how to use Agent Desktop to process customer requests made via email, as well as what to do with custo...") |
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Revision as of 00:19, 23 January 2019
Overview
The Cases and Email section's tutorials explain how to use Agent Desktop to process customer requests made via email, as well as what to do with customer cases. Emails are bundled into cases when multiple email messages from the same contact are related to the same issue.