From Bright Pattern Documentation
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= Chats = | = Chats = | ||
*[[agent-guide/Tutorials/Chat/Overview | Overview]] | *[[agent-guide/Tutorials/Chat/Overview | Overview]] | ||
| − | Accepting/Rejecting Chats | + | Accepting/Rejecting Chats |
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoAcceptaChatRequest | How to Accept a Chat Request]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoRejectaChatRequest | How to Reject a Chat Request]] |
Audio/Video Chats | Audio/Video Chats | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoHaveanAudioChat | How to Have an Audio Chat]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoHaveaVideoChat | How to Have a Video Chat]] |
Canned Responses | Canned Responses | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoCreateandEditCannedChatResponses | How to Create and Edit Canned Chat Responses]] |
| − | |||
| − | |||
| − | |||
Co-browsing | Co-browsing | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/Co-browsing | Co-browsing]] |
Creating Cases | Creating Cases | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoCreateaCasefromaChatSession | How to Create a Case from a Chat Session]] |
Flagging Chats | Flagging Chats | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoFlagaChatSession | How to Flag an Interaction]] |
Follow-ups | Follow-ups | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoScheduleaFollow-UpActivityfromaChatSession | How to Schedule a Follow-Up Activity from a Chat Session]] |
Forms | Forms | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoSendaSecureForm | How to Send a Secure Form]] |
Multiple Chats | Multiple Chats | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HandlingMultipleChatSessions | Handling Multiple Chat Sessions]] |
Sending Chat Messages | Sending Chat Messages | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoSendChatMessages | Chat Messages]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoSendandReceivePicturesandDocuments | How to Send and Receive Pictures and Documents]] |
Terminate the Chat | Terminate the Chat | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoEndaChatSession | How to End a Chat Session]] |
Transfers | Transfers | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoTransferYourChatSession | How to Transfer Your Chat Session]] |
Revision as of 21:18, 25 September 2019
Chats
Accepting/Rejecting Chats
Audio/Video Chats
Canned Responses
Co-browsing
Creating Cases
Flagging Chats
Follow-ups
Forms
Multiple Chats
Sending Chat Messages
Terminate the Chat
Transfers