From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | KnowledgeBase
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| − | = | + | = Knowledge Base Tutorials = |
Knowledge Base is a collection of articles curated by your contact center. These articles address agent training, templates, preapproved replies to customer queries, email message templates, policy information, and much more. You can use Knowledge Base to find answers to customer inquiries, improve response times, and provide consistent replies to customers during service interactions. | Knowledge Base is a collection of articles curated by your contact center. These articles address agent training, templates, preapproved replies to customer queries, email message templates, policy information, and much more. You can use Knowledge Base to find answers to customer inquiries, improve response times, and provide consistent replies to customers during service interactions. | ||
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| + | == Articles == | ||
| + | *[[Agent-guide/Tutorials/KnowledgeBase/HowtoContributeContent | How to Contribute Content to the Knowledge Base]] | ||
| + | *[[Agent-guide/Tutorials/KnowledgeBase/HowtoUse | How to Use a Knowledge Base Article]] | ||
Revision as of 21:20, 25 September 2019
Knowledge Base Tutorials
Knowledge Base is a collection of articles curated by your contact center. These articles address agent training, templates, preapproved replies to customer queries, email message templates, policy information, and much more. You can use Knowledge Base to find answers to customer inquiries, improve response times, and provide consistent replies to customers during service interactions.
Articles