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= Welcome to Agent Desktop =
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= Welcome to Agent Desktop = <!--T:1-->
 
The Bright Pattern ''Agent Guide'' provides instructions for using Bright Pattern Contact Center Agent Desktop, a cloud-based software application that enables you to perform various telecommunication and customer service tasks in Bright Pattern-based private branch exchange (PBX) phone system and contact center environments.
 
The Bright Pattern ''Agent Guide'' provides instructions for using Bright Pattern Contact Center Agent Desktop, a cloud-based software application that enables you to perform various telecommunication and customer service tasks in Bright Pattern-based private branch exchange (PBX) phone system and contact center environments.
  
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Learn how to use Agent Desktop by exploring the following sections of the ''Agent Guide:''
 
Learn how to use Agent Desktop by exploring the following sections of the ''Agent Guide:''
  
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* [[Agent-guide/Setup/GettingStarted |  Setup]]
 
* [[Agent-guide/Setup/GettingStarted |  Setup]]
  
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* [[Agent-guide/Work/Working_in_Agent_Desktop |  Working in Agent Desktop]]
 
* [[Agent-guide/Work/Working_in_Agent_Desktop |  Working in Agent Desktop]]
  
* [[Agent-guide/Tutorials/Agent |  Tutorials]]
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* [[Agent-guide/Tutorials/Overview |  Tutorials]]
  
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* [[Agent-guide/Help/Overview |  Troubleshooting]]
 
* [[Agent-guide/Help/Overview |  Troubleshooting]]
  
  
== Audience ==
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== Audience == <!--T:7-->
 
The ''Agent Guide'' is meant to be used as a reference manual, tutorial, and operational handbook by:
 
The ''Agent Guide'' is meant to be used as a reference manual, tutorial, and operational handbook by:
  
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* Contact center agents who will use Agent Desktop to provide customer service over the phone and other supported media channels
 
* Contact center agents who will use Agent Desktop to provide customer service over the phone and other supported media channels
  
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* Contact center supervisors<ref>Agent Desktop features a separate set of functions for supervisors and campaign operators. These functions are discussed in the Bright Pattern [[Supervisor-guide/Purpose |  Supervisor Guide]].</ref> who will use Agent Desktop to manage and monitor their teams
 
* Contact center supervisors<ref>Agent Desktop features a separate set of functions for supervisors and campaign operators. These functions are discussed in the Bright Pattern [[Supervisor-guide/Purpose |  Supervisor Guide]].</ref> who will use Agent Desktop to manage and monitor their teams
  
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* Campaign operators who are assigned to manage their contact center's outbound campaigns
 
* Campaign operators who are assigned to manage their contact center's outbound campaigns
  
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* Back office employees who will use the Agent Desktop application for their business communications
 
* Back office employees who will use the Agent Desktop application for their business communications
  
  
== Prerequisites ==
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== Prerequisites == <!--T:12-->
 
Readers of this guide are expected to be familiar with basic operations with computer (Windows/Mac) operating systems and Internet applications.
 
Readers of this guide are expected to be familiar with basic operations with computer (Windows/Mac) operating systems and Internet applications.
  
  
  
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<references/>
 
<references/>
  

Latest revision as of 04:21, 25 June 2020

Other languages:
English • ‎日本語
• 5.3

Welcome to Agent Desktop

The Bright Pattern Agent Guide provides instructions for using Bright Pattern Contact Center Agent Desktop, a cloud-based software application that enables you to perform various telecommunication and customer service tasks in Bright Pattern-based private branch exchange (PBX) phone system and contact center environments.

Learn how to use Agent Desktop by exploring the following sections of the Agent Guide:


Audience

The Agent Guide is meant to be used as a reference manual, tutorial, and operational handbook by:

  • Contact center agents who will use Agent Desktop to provide customer service over the phone and other supported media channels
  • Contact center supervisors[1] who will use Agent Desktop to manage and monitor their teams
  • Campaign operators who are assigned to manage their contact center's outbound campaigns
  • Back office employees who will use the Agent Desktop application for their business communications


Prerequisites

Readers of this guide are expected to be familiar with basic operations with computer (Windows/Mac) operating systems and Internet applications.


  1. Agent Desktop features a separate set of functions for supervisors and campaign operators. These functions are discussed in the Bright Pattern Supervisor Guide.


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