|
|
| Line 3: |
Line 3: |
| | *[[Agent-guide/Work/Chats/Overview | Overview ]] | | *[[Agent-guide/Work/Chats/Overview | Overview ]] |
| | *[[Agent-guide/Work/Chats/ChatControls | Chat Controls]] | | *[[Agent-guide/Work/Chats/ChatControls | Chat Controls]] |
| − |
| |
| − | Personal Chat Tutorials
| |
| − | *[[Agent-guide/Tutorials/Chat/HowtoStartaGroupChat | Group Chat ]]
| |
| − | *[[Agent-guide/Tutorials/Chat/HowtoUseInternalChat | Personal Chat ]]
| |
| − |
| |
| − | Service Chat Tutorials
| |
| − | *[[Agent-guide/Tutorials/Chat#Accepting.2FRejecting_Chats | Accepting/Rejecting Chats]]
| |
| − | *[[Agent-guide/Tutorials/Chat#Audio.2FVideo_Chats | Audio/Video Chats]]
| |
| − | *[[Agent-guide/Tutorials/Chat#Canned_Responses |Canned Responses]]
| |
| − | *[[Agent-guide/Tutorials/Chat#Co-browsing | Co-browsing]]
| |
| − | *[[Agent-guide/Tutorials/Chat#Creating_Cases | Creating Cases]]
| |
| − | *[[Agent-guide/Tutorials/Chat#Flagging_Chats | Flagging Chats]]
| |
| − | *[[Agent-guide/Tutorials/Chat#Follow-ups | Follow-ups]]
| |
| − | *[[Agent-guide/Tutorials/Chat#Forms | Forms]]
| |
| − | *[[Agent-guide/Tutorials/Chat#Multiple_Chats | Multiple Chats]]
| |
| − | *[[Agent-guide/Tutorials/Chat#Sending_Chat_Messages | Sending Chat Messages]]
| |
| − | *[[Agent-guide/Tutorials/Chat#Terminate_the_Chat | Terminate the Chat]]
| |
| − | *[[Agent-guide/Tutorials/Chat#Transfers | Transfers]]
| |
| | | | |
| | | | |
| | | | |
| | </translate> | | </translate> |
