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*[[agent-guide/Work/Accessibility |  Accessibility]]
 
*[[agent-guide/Work/Accessibility |  Accessibility]]
 
*[[agent-guide/Work/Calendar |  Calendar]]
 
*[[agent-guide/Work/Calendar |  Calendar]]
*[[agent-guide/Work/Calls |  Calls]]
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*[[Agent-guide/Work/Calls/Overview |  Calls]]
 
*[[agent-guide/Work/CasesEmail |  Cases and Email]]
 
*[[agent-guide/Work/CasesEmail |  Cases and Email]]
 
*[[agent-guide/Work/Chats |  Chats]]
 
*[[agent-guide/Work/Chats |  Chats]]

Revision as of 17:05, 10 April 2019

Other languages:
English • ‎日本語
• 5.19 • 5.3 • 5.8

Working in Agent Desktop

This section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity.

Explore this section to learn more about any of the following aspects of Agent Desktop:

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