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Explore this section to learn more about any of the following aspects of Agent Desktop:
 
Explore this section to learn more about any of the following aspects of Agent Desktop:
*[[agent-guide/Work/Accessibility |  Accessibility]]
+
*[[Agent-guide/Work/Accessibility/Overview |  Accessibility]]
*[[agent-guide/Work/Calendar |  Calendar]]
+
*[[Agent-guide/Work/Calendar/Overview |  Calendar]]
 
*[[Agent-guide/Work/Calls/Overview |  Calls]]
 
*[[Agent-guide/Work/Calls/Overview |  Calls]]
*[[agent-guide/Work/CasesEmail |  Cases and Email]]
+
*[[Agent-guide/Work/CasesEmail/Overview |  Cases and Email]]
*[[agent-guide/Work/Chats |  Chats]]
+
*[[Agent-guide/Work/Chats/Overview |  Chats]]
*[[agent-guide/Work/Dashboard |  Dashboard]]
+
*[[Agent-guide/Work/Contacts/Overview |  Contacts]]
*[[agent-guide/Work/HomePage | Home Page (Formerly ''My Grades'')]]
+
*[[Agent-guide/Work/Dashboard/Overview |  Dashboard]]
*[[agent-guide/Work/KnowledgeBase |  Knowledge Base]]
+
*[[Agent-guide/Work/HomePage/Overview| Home Page (Formerly ''My Grades'')]]
*[[agent-guide/Work/Mobile |  Mobile Interactions]]
+
*[[Agent-guide/Work/KnowledgeBase/Overview |  Knowledge Base]]
*[[agent-guide/Work/OutboundCampaigns |  Outbound Campaigns]]
+
*[[Agent-guide/Work/Mobile/Overview |  Mobile Interactions]]
*[[agent-guide/Work/Screen-Pop |  Screen-Pop]]
+
*[[Agent-guide/Work/OutboundCampaigns/Overview |  Outbound Campaigns]]
*[[agent-guide/Work/SearchandPreviewRecords |  Search & Preview Records (Formerly ''Contacts'')]]
+
*[[Agent-guide/Work/Screen-Pop/Overview |  Screen-Pop]]
*[[agent-guide/Work/States |  States]]
+
*[[Agent-guide/Work/Search/Overview |  Search]]
*[[agent-guide/Work/Voicemail |  Voicemail]]
+
*[[Agent-guide/Work/States/Overview |  States]]
 +
*[[Agent-guide/Work/Voicemail/Overview |  Voicemail]]
 +
 
  
  
 
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</translate>

Revision as of 20:12, 25 September 2019

Other languages:
English • ‎日本語
• 5.19 • 5.3 • 5.8

Working in Agent Desktop

This section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity.

Explore this section to learn more about any of the following aspects of Agent Desktop:


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