Bright Pattern uses Postman to host documentation for Bright Pattern Contact Center REST APIs.
Postman is a popular REST API client for testing and documenting APIs with examples in multiple programming languages. To view documentation hosted on Postman, simply click the Get APIs button for the desired API specification, and you will be redirected to Postman's website. From there, you have the option to run the API collection in the Postman application in your own environment. For more information, see getpostman.com.
Agent Desktop APIs
Embedded Desktop API
The Embedded Agent Desktop API allows you to use Agent Desktop directly from your webpage.
List Management API
Manage the contents of outbound calling lists and Do Not Call lists via third-party applications.
Develop customer-facing mobile/web apps for advanced chat, voice, and video communications.
Interaction Content API
Download recording audio files along with their associated metadata with the Interaction Content API.
Send and receive SMS and MMS messages, as well as track delivery status with the SMS/MMS API.
Work with subscriptions, real-time statistics, dispositions, and more with the Real-Time Statistics API.
Tenant Management API
Transfer tenant configuration between various environments, create tenants from templates, and more.
Automate user provisioning with third-party systems using the Configuration API.