From Bright Pattern Documentation
| Line 1: | Line 1: | ||
<translate>= Quality Management Sections = | <translate>= Quality Management Sections = | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
The following is a list of sections in the Contact Center Administrator application, section Quality Management. | The following is a list of sections in the Contact Center Administrator application, section Quality Management. | ||
*[[contact-center-administrator-guide/QualityManagement/QMGeneralSettings | General Settings]] | *[[contact-center-administrator-guide/QualityManagement/QMGeneralSettings | General Settings]] | ||
| Line 13: | Line 8: | ||
*[[contact-center-administrator-guide/QualityManagement/Encryption | Encryption Settings]] | *[[contact-center-administrator-guide/QualityManagement/Encryption | Encryption Settings]] | ||
| + | |||
| + | [[File:CCA-Quality-Management-Overview-53.PNG|650px|thumb|center|Quality Management]] | ||
</translate> | </translate> | ||
Revision as of 16:36, 21 March 2019
Quality Management Sections
The following is a list of sections in the Contact Center Administrator application, section Quality Management.
- General Settings
- Survey Forms
- Grading Categories
- Call Recording and Monitoring
- Screen Recording
- Encryption Settings
