5.19:Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/TextToSpeech

• 5.19 • 5.3 • 5.8

Text To Speech Integration (TTS)

Bright Pattern integrates with text-to-speech (TTS) providers IBM Watson and Google Cloud for creating voice prompts. When text-to-speech functionality is enabled, call prompts may use a variety of pre-recorded voices, accents, and languages to automate responses.

Watson Properties

After you add this TTS account, the Properties dialog will appear. In Properties, you enter the credentials of your Watson Text-to-Speech service.

Watson TTS integration properties

URL

https://stream.watsonplatform.net/text-to-speech/api/v1/

User name

Your Watson account username

Password

Your Watson account password

Load Voices

Load Voices allows you to choose a voice type from a pre-configured list of voices.

Test Connection

Tests the connection between Bright Pattern and IBM Watson. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."

Google Cloud Properties

After you add this TTS account, the Properties dialog will appear. In Properties, you enter the credentials of your Google Cloud Text-to-Speech service.

Google Cloud TTS integration properties

Name

The unique name of this integration account (any)

URL

https://www.googleapis.com/auth/cloud-platform

API Key

The API key that you created for your Google Cloud APIs and services.

Note that this is not the same as the service key ID.

Load Voices

Load Voices allows you to choose a voice type from a pre-configured list of voices.

Test Connection

Tests the connection between Bright Pattern and Google Cloud. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."

< Previous | Next >