From Bright Pattern Documentation
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| + | In the Contact Center Administrator application, Directory is the section dedicated to telephony, including softphone, hardphone, and access numbers configuration. Additionally, you are able to create internal and external directories for your Agent Desktop users, which allow you to define what users have access to what contacts. | ||
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| + | [[File:CCA-Directory-Overview-53.PNG|800px|thumb|center|Directory overview]] | ||
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| + | == Section Articles == | ||
| + | *[[contact-center-administrator-guide/Directory/Softphones | Softphones]] | ||
| + | *[[contact-center-administrator-guide/Directory/Hardphones | Hardphones]] | ||
| + | *[[contact-center-administrator-guide/Directory/AccessNumbers | Access Numbers]] | ||
| + | *[[contact-center-administrator-guide/Directory/Dial-outEntries | Dial-out Entries]] | ||
| + | *[[contact-center-administrator-guide/Directory/StaticEntries | Static Entries]] | ||
| + | *[[contact-center-administrator-guide/Directory/SpecialNumbers | Special Numbers]] | ||
</translate> | </translate> | ||
Revision as of 17:39, 19 March 2019
Overview
In the Contact Center Administrator application, Directory is the section dedicated to telephony, including softphone, hardphone, and access numbers configuration. Additionally, you are able to create internal and external directories for your Agent Desktop users, which allow you to define what users have access to what contacts.
Section Articles