From Bright Pattern Documentation
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| + | Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here. | ||
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| + | [[File:CCA-Quality-Management-Overview-53.PNG|800px|thumb|center|Quality Management]] | ||
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| + | == Section Articles == | ||
| + | *[[contact-center-administrator-guide/QualityManagement/QMGeneralSettings | General Settings]] | ||
| + | *[[contact-center-administrator-guide/QualityManagement/SurveyForms | Survey Forms]] | ||
| + | *[[contact-center-administrator-guide/QualityManagement/GradingCategories | Grading Categories]] | ||
| + | *[[contact-center-administrator-guide/QualityManagement/CallRecording | Call Recording and Monitoring]] | ||
| + | *[[contact-center-administrator-guide/QualityManagement/ScreenRecording | Screen Recording]] | ||
| + | *[[contact-center-administrator-guide/QualityManagement/Encryption | Encryption Settings]] | ||
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Revision as of 21:14, 19 March 2019
Overview
Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here.
Section Articles
- General Settings
- Survey Forms
- Grading Categories
- Call Recording and Monitoring
- Screen Recording
- Encryption Settings