From Bright Pattern Documentation
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Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here. | Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here. | ||
| − | + | == Sections == | |
| − | + | The following is a list of sections in the Contact Center Administrator application, section Quality Management. | |
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*[[contact-center-administrator-guide/QualityManagement/QMGeneralSettings | General Settings]] | *[[contact-center-administrator-guide/QualityManagement/QMGeneralSettings | General Settings]] | ||
*[[contact-center-administrator-guide/QualityManagement/SurveyForms | Survey Forms]] | *[[contact-center-administrator-guide/QualityManagement/SurveyForms | Survey Forms]] | ||
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*[[contact-center-administrator-guide/QualityManagement/ScreenRecording | Screen Recording]] | *[[contact-center-administrator-guide/QualityManagement/ScreenRecording | Screen Recording]] | ||
*[[contact-center-administrator-guide/QualityManagement/Encryption | Encryption Settings]] | *[[contact-center-administrator-guide/QualityManagement/Encryption | Encryption Settings]] | ||
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| + | [[File:CCA-Quality-Management-Overview-53.PNG|800px|thumb|center|Quality Management]] | ||
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Revision as of 15:25, 9 September 2019
Quality Management Overview
Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here.
Sections
The following is a list of sections in the Contact Center Administrator application, section Quality Management.
- General Settings
- Survey Forms
- Grading Categories
- Call Recording and Monitoring
- Screen Recording
- Encryption Settings
