From Bright Pattern Documentation
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The following is a list of sections in the Contact Center Administrator application, section Quality Management. | The following is a list of sections in the Contact Center Administrator application, section Quality Management. | ||
*[[contact-center-administrator-guide/QualityManagement/QMGeneralSettings | General Settings]] | *[[contact-center-administrator-guide/QualityManagement/QMGeneralSettings | General Settings]] | ||
+ | *[[contact-center-administrator-guide/QualityManagement/EvaluationForms | Evaluation Forms]] | ||
*[[contact-center-administrator-guide/QualityManagement/SurveyForms | Survey Forms]] | *[[contact-center-administrator-guide/QualityManagement/SurveyForms | Survey Forms]] | ||
*[[contact-center-administrator-guide/QualityManagement/GradingCategories | Grading Categories]] | *[[contact-center-administrator-guide/QualityManagement/GradingCategories | Grading Categories]] |
Revision as of 00:23, 22 January 2020
Quality Management Overview
Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here.
Sections
The following is a list of sections in the Contact Center Administrator application, section Quality Management.
- General Settings
- Evaluation Forms
- Survey Forms
- Grading Categories
- Call Recording and Monitoring
- Screen Recording