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The following is a list of sections in the Contact Center Administrator application, section Quality Management.
 
The following is a list of sections in the Contact Center Administrator application, section Quality Management.
 
*[[contact-center-administrator-guide/QualityManagement/QMGeneralSettings |  General Settings]]
 
*[[contact-center-administrator-guide/QualityManagement/QMGeneralSettings |  General Settings]]
 +
*[[contact-center-administrator-guide/QualityManagement/EvaluationForms |  Evaluation Forms]]
 
*[[contact-center-administrator-guide/QualityManagement/SurveyForms |  Survey Forms]]
 
*[[contact-center-administrator-guide/QualityManagement/SurveyForms |  Survey Forms]]
 
*[[contact-center-administrator-guide/QualityManagement/GradingCategories |  Grading Categories]]
 
*[[contact-center-administrator-guide/QualityManagement/GradingCategories |  Grading Categories]]

Revision as of 00:23, 22 January 2020

Other languages:
English • ‎日本語
• 5.19 • 5.3 • 5.8

Quality Management Overview

Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here.

Sections

The following is a list of sections in the Contact Center Administrator application, section Quality Management.


Quality Management



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