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*[[contact-center-administrator-guide/ServicesandCampaigns/Outbound-Diagnostics | Outbound - Diagnostics]] | *[[contact-center-administrator-guide/ServicesandCampaigns/Outbound-Diagnostics | Outbound - Diagnostics]] | ||
| − | For the recommended campaign configuration process, see section [[ | + | For the recommended campaign configuration process, see ''Tutorials for Admins'', section [[Tutorials-for-admins/HowtoConfigureOutboundCampaigns|Outbound Campaign Configuration]]. |
'''Note:''' Some service configuration changes that affect agent behavior are not picked up dynamically by Agent Desktop. Thus, after making a change to outbound tab properties, particularly for voice service and email service properties, we recommend that all affected logged-in agents refresh their browser page. | '''Note:''' Some service configuration changes that affect agent behavior are not picked up dynamically by Agent Desktop. Thus, after making a change to outbound tab properties, particularly for voice service and email service properties, we recommend that all affected logged-in agents refresh their browser page. | ||
Revision as of 18:36, 19 March 2019
Outbound Tab
The Outbound tab of the Services and Campaigns section of Contact Center Administrator provides a multiscreen view for the configuration of campaign-specific settings of outbound and blended services.
Outbound tab properties are organized into five screens: General Campaign Settings, Calling Hours, Dial Rules, Do Not Call lists, and Diagnostics. For detailed descriptions, follow these links:
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
For the recommended campaign configuration process, see Tutorials for Admins, section Outbound Campaign Configuration.
Note: Some service configuration changes that affect agent behavior are not picked up dynamically by Agent Desktop. Thus, after making a change to outbound tab properties, particularly for voice service and email service properties, we recommend that all affected logged-in agents refresh their browser page.