From Bright Pattern Documentation
Line 13: | Line 13: | ||
*[[faq/Voicemail | Voicemail]] | *[[faq/Voicemail | Voicemail]] | ||
Contact Center Administrator | Contact Center Administrator | ||
+ | *[[faq/BlendedVoice | Blended Voice]] | ||
*[[faq/Callback | Callback]] | *[[faq/Callback | Callback]] | ||
*[[faq/CallerID | Caller ID]] | *[[faq/CallerID | Caller ID]] |
Revision as of 22:17, 16 May 2019
Frequently Asked Questions
Introduction
Agent Desktop
- After Call Work
- Agent Desktop Helper Application
- Not Ready
- Outbound Calls
- Queue
- Rejecting Calls
- Selecting Services
- Spam
- Voicemail
Contact Center Administrator
- Blended Voice
- Callback
- Caller ID
- Email SMTP Settings
- Exporting Recordings
- Help Screens
- Hold Music
- Lists
- Outbound Campaigns
- Recordings
- Recovering Past Recordings
- Scenarios
- Services
- Skills
- Supervisors
- Users
- Virtual Queue Configuration
Reporting
- Aux Codes
- Customizing Reports
- Dispositions
- Interaction Records
- Interpreting Reports
- Metrics
- Removing Users from Reports
- Report Access
- Report Execution Error
- Reporting Database
- Reviewing Scenario Steps
- Scheduled Reports
- Which Report to Use
Scenario Builder
Video Tutorials