From Bright Pattern Documentation
< 5.19:Faq
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=== Administrators Note === | === Administrators Note === | ||
| − | If you would like the case-by-case detail of emails marked as | + | If you would like the case-by-case detail of emails marked as ''Spam'' for their disposition, the [[Reporting-reference-guide/EmailDetailReport|Email Detail]] report is a good resource for you. Additionally, [[Reporting-reference-guide/InteractionRecordsSearch|Interaction Records]] are a great way to see emails on a record-by-record basis. |
Revision as of 23:58, 3 January 2019
Spam
What happens to emails from the Team Queue marked as "Spam"?
In Agent Desktop's Team Queue, the Spam button can be used to remove unwanted emails. Spam is simply a shortcut of assigning a disposition and a status of closed to the case that is created for the email. There is no spam filter that is invoked, nor are these emails removed from your system; that is, any emails marked as Spam will continue to exist in the email account configured in the Contact Center Administrator application, section Scenario Entries > Email.
Administrators Note
If you would like the case-by-case detail of emails marked as Spam for their disposition, the Email Detail report is a good resource for you. Additionally, Interaction Records are a great way to see emails on a record-by-record basis.