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Disputed Evaluations

The Disputed Evaluations report provides metrics for all disputed evaluations.


How to Use This Report

  1. Set parameters, which narrow the report's data.

  2. Use the report generation controls to schedule, generate, customize, rename, and/or clone the report.

  3. Run the report and view metrics.


Report Parameters

You can narrow the report's data by specifying the following parameters.

Disputed Evaluations report


Time frame

The specified time range for which the data will be generated on the report (i.e., Today, This week, Custom, etc.).

From/To

If the Custom timeframe is selected, From/To is the custom date range. From is the evaluation start date and time, and To is the evaluation stop date and time.

Timezone

Clicking the link shown allows you to designate the timezone settings for the report's timeframe.

Service/campaign

Filters report data according to the selected service(s) and/or campaign(s). If no service or campaign is selected, the report will include data for all services and campaigns.

Team

Filters report data according to the selected team(s). If no team is selected, the report will include data for all teams.

Evaluators

Filters report data according to specific evaluator(s) who evaluated the evaluation. If no evaluator is selected, the report will include data for all evaluators.

Supervisors

Filters report data according to specific supervisor(s) in charge. If no supervisor is selected, the report will include data for all supervisors.

Agent

Filters report data according to specific agent(s) who were evaluated. If no agent is selected, the report will include data for all agents.

My subteam only

Selecting this checkbox will run a report for agents selected for a supervisor's subteam.


Metric Descriptions

Disputed Evaluations results


The metrics of the Disputed Evaluations report are organized into columns, which are described as follows:

Total evaluations

The total number of evaluations (e.g., “500”).

Disputed evaluations

The number of disputed evaluations (e.g., “8”).

Evaluations disputed by supervisor

The number of evaluations disputed by the supervisor (e.g., “1”).

Evaluations disputed by agent

The number of evaluations disputed by the agent (e.g., “1”).

Currently disputed evaluations

The number of evaluations being disputed right now (e.g., “2”).




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